Terms and Conditions
GENERAL TERMS
Welcome to The Kyneton Hotel website. By using this website you are agreeing to comply with the terms and conditions outlined here. If you don’t agree to these terms and conditions, please stop using the website immediately.
The term ‘The Kyneton Hotel’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content on this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, non-identifiable information may be stored for our use.
If you submit any personal details such as your name or email address via our contact forms, these details may be used by us to contact you directly and will not be shared with anyone else without your written consent.
We don’t provide any warranty or guarantee as to the accuracy, timeliness, completeness or suitability of the content provided on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any information available through this website meets your specific requirements.
This website contains material that is owned by us. This material includes but is not limited to, the design, layout, look, appearance, words, and graphics. Use or reproduction is prohibited without written authorisation from us.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
ACCOMMODATION TERMS
Please read these terms and conditions before booking. Upon booking, you are deemed to have agreed to these terms and conditions. Failure to comply may result in you being asked to leave without refund.
1. Booking and Reservations:
A valid credit card is required to secure a booking.
The Kyneton Hotel accepts all major credit cards, (with the exception of Diners and American Express).
By providing valid credit card details, you warrant that you have the authority to use the credit card and authorise The Kyneton Hotel to charge the cost of your booking to the credit card in the case of cancellation or no-show penalties as detailed below.
A non-refundable deposit of 15% is required at the time of booking and will be charged to a valid credit card. The remaining 85% booking fee will be charged to the valid credit card 48 hours prior to the arrival date of the guests. If The Kyneton Hotel is unable to charge the nominated credit card for the outstanding % room booking fee for any reason including funds not being available, your deposit will be forfeited and the room made available for other guests to book.
Reservations are subject to availability and actual pricing at the time of booking.
All quotes are valid for 24hrs only. Any verbal quote given is an estimate only of price, which will be subject to written advice on confirmation of reservation.
All reservations will be confirmed by email.
2. Cancellation and Refunds:
Cancellation policies will be clearly communicated during the booking process.
Cancellations made within a specified timeframe may incur charges.
Refunds, if applicable, will be issued according to the cancellation policy.
A non-refundable deposit of 15% is required at the time of booking and will be charged to a valid credit card. The remaining 85% booking fee will be charged to the valid credit card 48 hours prior to the arrival date of the guests. If The Kyneton Hotel is unable to charge the nominated credit card for the outstanding 85% room booking fee for any reason including funds not being available, your deposit will be forfeited, and the room made available for other guests to book.
Bookings are non-refundable if cancellation occurs within 48 hours of stay.
There will be NO refunds if your stay is cut short for any reason.
3. Check-In and Check-Out:
To Check-in, please see staff in the Front Bar.
Check-in time is from 2pm, and check-out time is 10am.
Guests are required to provide valid identification at check-in. The name of the booking (or nominee) must be the person checking in.
Late check-out is subject to room availability and at the discretion of the Hotel General Manager and must be requested the night before check-out and may incur additional charges.
The Kyneton Hotel is an operating Hotel Bar, therefore in accordance with Victorian law, persons under the age of 18 years are not permitted to check in without their parent or legal guardian.
Please notify the hotel via phone in the event of late arrival. Arrivals will only be accepted when the Hotel is open for trade. Guests wishing to check in after-hours must contact the hotel directly at least 24 hours prior to check in date to enquire about the possibility of alternative arrangements.
Please note: The Kyneton Hotel Opens at 12pm daily.
You cannot check-in or leave bags before opening time. If you would like bags stored after check-out, you may request for them to be stored when you depart and collect them later the same day. There is no charge for this service.
The Kyneton Hotel is Closed on Christmas Day (December 25th) accommodation is available, check-in must be arranged with management prior and as no employees are on premise no hotel services will be available.
4. Accommodation Policies:
The maximum occupancy of each room must not be exceeded, unless prior arranged with management.
Smoking is strictly prohibited in all rooms and designated non-smoking areas. If smoking has been detected in the room or non-designated smoking areas, there will be a $250 cleaning fee without exception.
Pets are not permitted, with the exception of registered service animals.
Minors (any persons under the age of 18) must be accompanied by a parent or legal guardian who will be responsible for their well-being and supervision during their entire stay.
5. Damages and Liability:
Guests are responsible for any damages caused to the room or property during their stay.
Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full, from the guest’s credit card.
The Kyneton Hotel hold no responsibility for any loss or damage to your personal property left on the premises. You agree not to hold us liable or make any claims for damages or loss to your personal belongings, regardless of the cause or location of the incident.
6. Guest Conduct:
Guests are expected to respect other guests and staff, maintaining a peaceful and courteous atmosphere in both the accommodation & hotel facilities.
Any behaviour that disrupts the comfort or safety of others may result in eviction without refund.
Please note that any vandalism of hotel property will result in CCTV footage being passed onto to the Victorian Police.
Only alcohol purchased at The Kyneton Hotel can be consumed on the premises of The Kyneton Hotel.
7. Facilities and Amenities:
The availability and usage of facilities and amenities may be subject to specific rules and regulations.
The establishment reserves the right to modify or temporarily suspend certain facilities or amenities.
The common lounge area and balcony access is available to all guests staying at the hotel. To maintain the comfort & privacy of all guests, access to these areas will be restricted between 10pm & 10am.
Please note that security cameras are installed in all common areas of the hotel accommodation.
8. Privacy Policy:
The establishment will handle personal information in accordance with applicable privacy laws and regulations.
Guest information will be collected and used solely for the purpose of managing reservations and providing services.
The Kyneton Hotel reserves the right to modify these terms and conditions without prior notice. Any changes will be effective upon posting on the accommodation's website or premises.